At PRISM Learn, our goal is to empower creators, companies, and educators with state-of-the-art AI course creation, video generation, and training architecture tools. We stand behind our software and want you to have a positive experience. This Return & Refund Policy outlines the conditions under which refunds and cancellations are processed for SaaS subscriptions, digital AI video credits, and paid course enrollments.
Monthly Subscriptions: You may cancel your monthly subscription at any time directly through your Account Billing settings. When you cancel, your account remains active with full access to plan features until the end of your current billing period. No future charges will occur. If you are a first-time subscriber and request a refund within 14 days of your initial purchase, you are eligible for a full refund provided the service was not subject to abusive consumption.
Annual Subscriptions: Annual subscription plans provide significant cost savings in exchange for an upfront commitment. We offer a 30-day money-back guarantee for first-time annual plan purchases. If you request a cancellation within 30 days of the initial purchase date, you will receive a full refund. After 30 days, annual subscriptions are non-refundable, but you retain full platform access until the renewal date.
Free Tier: Free accounts incur no charges and can be closed or deactivated at any time with no fees.
3. AI Video Credits & Consumables
PRISM Learn offers AI video credits for rendering AI avatar presentations, automated course videos, and synthetic voice narrations:
Unused Credit Bundles: You may request a full refund for any purchased, unused AI credit package within 14 days of the transaction date.
Consumed Credits: Once AI credits have been consumed for rendering videos or generating media, they are non-refundable, as computational GPU server resources are expended immediately.
System or Technical Failures: If an AI video generation job fails due to an internal system error, service outage, or platform glitch, the spent credits will be automatically credited back to your PRISM Credit Wallet. If credits are not automatically restored, contact our team at team@prismlearn.ai or reach out via our to have your wallet manually adjusted.
For learners who purchase access to paid courses hosted on PRISM Learn by third-party creators:
14-Day Refund Guarantee: Students may request a refund within 14 days of purchasing a course, provided that less than 20% of the course lessons have been accessed/completed and no certificate of completion has been issued.
Ineligible Requests: Refund requests made after 14 days, or for courses where a significant portion of the material has already been consumed or completed, are not eligible for refunds.
Creator Payout Deductions: If a refund is granted to a student, the creator's pending earnings balance in Stripe Connect will be adjusted accordingly.
5. How to Request a Refund
To submit a refund request, please follow these steps:
Send an email to team@prismlearn.ai or submit a ticket directly using our .
Include the subject line: Refund Request - [Your Name / Email].
Provide your registered account email, the Stripe transaction receipt / invoice ID, and a brief description of why you are requesting a refund.
Our billing team will review your request within 2 business days. Once approved, refunds are processed directly via Stripe back to your original payment method. Depending on your financial institution, funds typically appear on your card or bank statement within 5 to 10 business days.
6. Chargebacks and Payment Disputes
We encourage you to contact our support team first if you have any questions or billing concerns. Submitting an unverified dispute or chargeback with your bank without contacting us may lead to temporary account suspension while the transaction is under review. We are committed to resolving billing inquiries fairly, quickly, and transparently.
7. Contact Us
For all billing inquiries, refund requests, or payment questions, please reach out to our team: